Telecommunications · Reimagining Customer Interactions
F100 Telecom Operator
Deploying a single reasoning layer transforming CX for 140M customers, reducing cost (containment) and expanding revenue (sales, churn reduction)
Impact
Deployed in weeks
$200M+
Projected Opex Savings
75%+
Interactions contained by AI
100M+
Conversations / year
The challenge
Despite industry-leading NPS, customer experience ran on infrastructure that couldn't scale across channels, with fragmented interactions lacking the context needed to personalize at scale.
The solution
Distyl built one scalable platform unifying customer experience across brands and channels (App, Web, Voice, Text), enabling a single AI assistant to handle devices, plans, orders, promotions, and new sales. Every interaction enriches a shared customer context foundation that compounds personalization over time, deployed in weeks.
AI capabilities
- 01
End-to-end journey enablement
Coordinated experiences across a user's lifecycle
- 02
Personalization without fragmentation
Tailored interactions across all channels
- 03
Human-on-the-loop at scale
Continuously human-supervised improvements based on live data